Refund Policy

At ScentsRoyale, we want you to shop with confidence. We offer a 30-day return policy on eligible items.

You have 30 days after receiving your order to request a return.

Return Eligibility

To be eligible for a return, your item must be:

• Unopened, unused, and unsprayed

• In its original sealed packaging

• In the same condition that you received it

• Accompanied by proof of purchase or order confirmation

Due to the nature of fragrance products, opened, used, sprayed, or unsealed items cannot be returned.

Free Return Shipping

For accepted eligible returns, ScentsRoyale provides free return shipping.

If your return request is approved, we will send you a prepaid return shipping label along with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

How to Start a Return

To start a return, please contact us at info@scentsroyale.com with your order number and the reason for your return request.

You can always contact us with any return questions at info@scentsroyale.com.

Damages, Issues, or Wrong Items

Please inspect your order when it arrives. If your item is defective, damaged, leaking, or if you received the wrong item, contact us immediately at info@scentsroyale.com so we can evaluate the issue and make it right.

Please include your order number and photos of the item, packaging, and shipping box when possible.

Non-Returnable Items

We cannot accept returns for:

• Opened, used, sprayed, or unsealed fragrances

• Items not in their original packaging

• Gift cards

• Items marked as final sale at the time of purchase

If you have questions about whether your item is eligible for return, please contact us before sending anything back.

Exchanges

The fastest way to get a different item is to request a return for the item you purchased. Once the return is accepted, you may place a separate order for the new item.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@scentsroyale.com.